We investigate every complaint received. The activity or alleged violation would need to be confirmed through an inspection. Generally, an investigation begins within the week received depending on the severity of the issue or the current case load in the property maintenance office. Complaints are generally prioritized by date of receipt; however, complaints are also prioritized by significance in the order of safety, health, and aesthetic matters.
If a violation exists, the property owner or tenant is contacted and informed of the violation. The time allowed to resolve a violation depends on the complexity of the situation. A correction period of 7 to 30 days is given most of the time.
Please keep in mind that many violations cannot be completed in one or two days. Some things that have accumulated over several years may take a few months to eliminate.